indialinks

Cloud Hosting

Cloud Servers FAQs

  • Can I scale up (upgrade) my cloud server in future?

    You can upgrade your cloud server to a higher configuration at any time.

  • What can I do with my cloud server?

    You can practically host anything you want to, as long as its within the law and it does not violate our Master Service Agreement & Acceptable Use Policy.

  • Can I host an adult-oriented website?

    No. We do not allow hosting of adult-oriented websites.

  • Can I run any Internet Relay Chat (IRC) software on cloud server?

    No. IRC software of any type is not allowed.

  • Can I use cloud server to run streaming media services?

    Yes. You can run streaming media services. However, we recommend dedicated servers for streaming, since it requires higher power.

  • Will I get access to a web based control panel?

    We offer Cpanel and Plesk panels. Both control panels offers extensive features and excellent functionality for managing servers.

    For complete features and Live Demo of Cpanel, please visit http://www.cpanel.net

    For complete features and Live Demo of Plesk, please visit http://www.plesk.com

  • How many websites can I host?

    You can host as many websites as you want on your cloud server. There are no limits on the number of websites you can host.

  • Can I create email accounts on my cloud server?

    Yes, you can. You can create & manage email accounts from web based control panel.

  • What is Name Based Hosting? Do I need an IP for each domain on my server?

    Name Based Hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site. In fact, you only need one IP for the entire cloud server.

  • What levels of Management do you provide?

    IndiaLinks provides Infra Managed, Managed Cloud & Intensive Managed service levels.

    For list of features and services included with each service level, please visit click here

  • Do I get root or administrative privileges?

    Cloud servers with Infra Managed & Managed Cloud service levels are provided full root or administrative privileges.

    Servers with Intensive Managed service levels are not provided with root/administrative access.

  • Will you help me install my custom software package or 3rd party applications?

    No. You are responsible for installing and maintaining all softwares/applications on your cloud server.

  • What types of applications can I install?

    You are free to install any applications you wish as long as its within the law and they are not in violation of our Master service agreement & AUP.

  • Which ports will be monitored on my cloud server?

    IndiaLinks provides Server Port Monitoring service with all cloud servers at no extra charge.

    Our system remotely monitors following ports/services at every 5 minutes and will notify you of any service status changes over email.

    Port 80 (HTTP)

    Port 25 (SMTP)

    Port 110 (POP3)

    Port 143 (IMAP)

    Port 21 (FTP)

  • Do you offer hardware redundancy? What is one of the cloud node fails?

    IndiaLinks cloud infrastructure is fully redundant with fail-over. If cloud node hosting your cloud instance fails, it will automatically get transferred to another node without any downtime.

  • What do you mean by System Reprovisioning?

    A System Reprovisioning is performed when customer does catastrophic damage to their system OS.

    During System Reprovisioning, cloud server instance will be recreated with new instance of operating system and control panel.

    Please note that, during system reprovisioning, all data will be lost and customers will be required to restore their data from backups.

  • Will you backup my cloud server?

    No. We do not take backups of your cloud server. You are fully responsible to take backups of your data.

    Its highly recommended that you perform offsite backups at regular interval.

  • What is your uptime guarantee?

    IndiaLinks offers 99.9% network uptime guarantee, 100% Power & HVAC uptime guarantee excluding scheduled maintenance.

  • What is your policy on bandwidth?

    Each cloud server comes with a bandwidth limit. If you exceed your plans monthly allotment, you can purchase additional bandwidth at an affordable price.

  • Do you have allow spamming or bulk mailing?

    No. We do not allow spamming, bulk mailing or any commericial marketing activity from cloud servers.

    Please refer to our Master Service Agreement and Acceptable Use Policy for more information.

  • Who is responsible for the cloud server security?

    We do provide ongoing assistance in securing cloud servers based on subscribed management levels.

    However, we take no responsibility for security & current/future security leaks. Customers are strongly adviced to take regular offsite backup of all their data.

  • Can I run a firewall?

    Definitely you can and we encourage it. Most OS distributions comes with built-in firewall. You can also install and run 3rd party firewall applications.

  • Can I order additional IP addresses?

    Yes, you can order additional IP addresses at additional cost.

    If you have more than 2 IP addresses, IP justification form may be required. Additional IP addresses will be assigned subject to availability and approval.

Should I go for Dedicated or Cloud?

Our web solutions experts can assist you select and customize server plan that best meet your needs & budget. Let's Talk.

Have Questions ?

Call +91.22.28022002

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