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Systems & Tools
To meet & exceed customer's expectations, is impossible without proper
systems in place. Systems serve as foundation upon which our Managed
Hosting Platform is built. Flexible systems are must to achieve
our vision "Live-Support".
We have in-house developed number of systems & tools, from the phone
system that tracks customer calls, online support ticketing system,
automated centralized hosting environment which is capable of controlling
hundreds of servers right from one single control panel, server & port
monitoring tools, server robots capable of self-correcting technical
issues to complex reporting tools. Real advantages IndiaLinks has over
other technology service company is that our systems are built specially
for MANAGED HOSTING.
Integration of our systems gives us incredible flexibility when serving
our customers. Our systems do not only offer automation for our services
that can deploy complex hosting environments within minutes, but once they
are deployed, we are able to monitor, identify & resolve problems all from
within one system very quickly.
Our tools provides over 80% of required man power. Efficiency & automated
processes translates into faster service and a dramatic reduction in human error.
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