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Privacy Policy

We at IndiaLinks are committed to protecting the privacy and security of your Personal Data. We advise you to carefully read this Privacy Policy ("Policy") so that you are aware of how we collect, share and use your Personal Data, and how you can exercise your privacy rights.

This Policy applies to all individuals who access our websites www.indialinks.com, www.domainsrs.com, www.domainredirect.com or www.ilxmail.com ("IndiaLinks Websites"), to all customers of IndiaLinks ("Customers"), to all vendors of IndiaLinks ("Vendors") and to all individuals involved in any transaction with IndiaLinks.

"Personal Data" in this Policy refers to any information that tells us something about you or that we can link to you. This includes your name, address, date of birth, account number, IP address or information about payments you have made from your bank account and such other specific and identifiable information, which otherwise is not available in public domain. By "processing" we mean everything we can do with this data such as collecting it, recording, storing, adjusting, organising, using, disclosing, transferring or deleting.

When you purchase products or service from us, your Personal Data will be collected, used, and shared consistent with the provisions of this privacy policy as well as the following addendums related to particular products and services, which are a part of this privacy policy :

Addendum for Domain Registration services

1.  Information we collect

1.1  Your use of IndiaLinks Websites

When you visit IndiaLinks Websites, we collect following information that your browser automatically sends to our servers.

-  your Internet protocol address;

-  the type of browser or computer you use;

-  the number of links you click within our websites;

-  the state or country from which you accessed our websites;

-  the date and time of your visit;

-  the name of your Internet service provider;

-  the Web page from which you linked to our websites; and

-  the pages you viewed on our websites

These informations are used to administer IndiaLinks Websites, analyse its usage and guarantee its security and stability.

1.2  Account Signup

IndiaLinks Websites offers you an option to register as a customer by submitting your personal data such as Name, Company or organisation, Postal Address, Primary and Secondary Email Addresses, Phone nos, Mobile nos, Tax IDs (PAN # and GST #)

Your registration and personal data is required for the purpose of concluding a contract with us or for pre-contractual activities with regard to providing you our services.

Any financial information we collect is used only to bill you for the products and services you purchased.

1.3  Contact & Feedback Forms

When you make use of contact/feedback forms available on IndiaLinks Websites, the following personal data will be collected via the form :

Your Customer ID, Name, Company or organisation, Address, Email Addresses, Phone nos, Mobile nos and any other personal data that you voluntarily choose to provide to us.

Your contact information is required in order to send you response.

1.4  Customer Support

When you contact our help desk for support via email, telephone call, online chat, instant messaging, ticketing system or via any other medium, you may be asked to disclose certain personal data along with your query / problem description.

These data is required, so that we can verify your identity and provide you with necessary support assistance.

If you choose to correspond with us through electronic communication, we may retain a copy of the electronic communication together with your email address and our responses.

1.5  Contacting us via Email

You may contact us via email addresses provided on IndiaLinks Websites. You may send your inquiries or questions to these email addresses. Email inquiries are processed by the appropriate department. The data we collect in this case is limited to the email address of the email account you used to contact us and any other personal data you disclose to us within the scope of your inquiry.

1.6  Telephone Recording and Monitoring

To ensure our customers receive quality service, we may record and/or monitor phone calls. These calls, between our customers (or potential customers) and employees, are evaluated by supervisors and/or other IndiaLinks representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner.

1.7  Referrals

If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal data. You may contact us at dataprivacy@indialinks.com to request that we remove your data from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

1.8  Information from social media sites and other publicly available resources

When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. This information may remain with us even if you delete it from the social media sites. You may contact us at dataprivacy@indialinks.com to request that we remove your information from our database.

1.9  Testimonials

When you authorise us to post testimonials about our products and services on IndiaLinks Websites, we may include your name and other personal data in the testimonial after your explicit consent. You may withdraw your consent any time and ask us to remove your testimonial.

1.10  Usage data as part of our products and services

Certain data is recorded during use of our products and services (via log files) to enable us to identify issues and to continuously improve our products and services.

1.11  Google Analytics

We use Google Analytics for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise our websites, products and services.

2.  Lawful Basis for Processing

We process your personal data only when we have a lawful basis, such as :

-  the processing is necessary to perform a contract with you;

-  the processing is necessary to take steps to enter into a contract to provide you services;

-  you have provided your consent to the processing;

-  the processing is in our legitimate interests to conduct and develop our business activities;

-  to protect your vital interests or those of another person;

-  the processing is necessary for us to comply with a relevant legal obligation or to exercise, establish or defend legal claims;

3.  How We Use Your Personal Data

We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes :

-  to provide the requested/contracted products and services to you;

-  to process transactions;

-  to provide you with useful content;

-  to ensure the proper functioning of our services;

-  to offer and improve our services;

-  to provide you with requested information or technical support;

-  to notify you about your account;

-  to facilitate your movement through our websites or your use of our services;

-  to track your activity on our digital platforms and personalise and improve your experience;

-  to diagnose problems with our servers or our services;

-  in connection with our security and compliance programs;

-  to administer our websites;

-  to communicate with you;

-  to seek your feedback;

-  to send you newsletters (with your prior consent where required by law);

-  to assist us in offering you a personalised experience or otherwise customise our products and services to you;

-  to advertising and marketing our products and services (with your prior consent where required by law);

-  to advertise and market third party products and services (with your prior consent where required by law);

-  to target prospective customers with our products or services (with your prior consent where required by law);

-  as otherwise described in this privacy policy.

You may notify us of your desire not to receive notifications relating to new products/services and special offers by 'opting-out' as provided for below.

4.  Disclosure of your information

IndiaLinks will only disclosure your Personal Data in following circumstances :

-  when you have explicitly granted your consent;

-  to do so is lawful and necessary to fulfil our contractual obligations towards you;

-  with payment gateways to process your payments towards the products and services;

-  as we work with third parties service providers to offer you a wide range of products and sometimes act as an intermediary for our partners, it is necessary to transfer certain Personal Data to them, e.g. registering domain names or issuing SSL certificates.

-  as required by law, in a matter of public safety or policy, with courts, law enforcement authorities, regulators, government officials or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;

-  to enforce the terms and conditions of the products or services;

-  to protect and defend IndiaLinks' or its Affiliates' rights, interests or property;

-  as needed in connection with the transfer of business or assets (acquisition/merger/sale) or in connection to insolvency, bankruptcy or receivership, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets to whom we assign any of our rights and obligations.

When we use third parties to offer you services, our contracts with such parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.

5. Cross Border Data Transfers

We may transfer Personal Data to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. Your Personal Data is also processed by our staff operating in India. When necessary for the services your have requested from us, your data may also be processed elsewhere, domestically or abroad, in accord with legal regulations.

We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this policy.

For transfers of data to third parties across borders, such transfers will either (i) be under the Commission's model contracts for the transfer of Personal Data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework.

6.  Data Security Procedures

We follow generally accepted standards to store and protect the Personal Data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We also take appropriate technical and organisational measures to safeguard your Personal Data against loss, theft and unauthorised use, access or modification.

7.  Retention of Information

We apply a general rule of keeping Personal Data only for as long as required to fulfil the purposes for which it was collected.

However, in some circumstances, we may retain Personal Data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your Personal Data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

8.  Personal data managed by you

Our customers use our services to host, transmit or process data on our platforms, which may include personal data (including, but not limited to personal data of their own customers, subscribers, employees etc). In this scenario, it is our customers who stipulate the process for collecting and processing these data. Most importantly, we do not have knowledge of or view, share or collect these specific data.

It is our customers who are responsible for managing the security of personal data which they host, transmit or process onto our platforms.

With respect to such personal data, you acknowledge and agree that you are the "Controller" (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may host, transmit, process or store personal data through your use of our Services only as permitted and subject to the terms of IndiaLinks agreements and you are responsible for any applicable legal requirements in respect of your content and compliance with all obligations of a data controller under applicable data protections laws.

Additionally any content posted, uploaded or otherwise made available by you onto websites, whether published content or not, is not subject to our Privacy Policy.

9.  Cookies

IndiaLinks Websites uses cookies, which are files that web browser puts on system when user visit a website, to store certain information that is not sensitive personal information. The information collected through these cookies is used by us for the technical administration of the Company's research and development, and to improve the quality of our services.

We may use third party cookies to track visitor behaviour and to improve the quality of our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.

These cookies are intended to be automatically cleared or deleted when the User quits the browser application. User are encouraged to use the "clear cookies" functionality of browser to ensure such clearing / deletion, since it is impossible for us to guarantee, predict or provide for the behaviour of system. User have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Users browser and other choices may impact experiences with our products.

The information we collect with cookies is not sold, rented, or shared with any third parties, other than for internal development and maintenance of IndiaLinks Websites.

10.  Links to other websites

We may provide links to websites for the convenience and information of users. These websites may not be owned, controlled, or operated by us. In those cases, we cannot control how information collected by those websites will be used, shared, or secured. If the user visits linked sites, we strongly recommend that the user reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the User's use of them, or the information practices of their operators.

11.  Children

IndiaLinks Websites and our products/services are not directed at children. Our products/services are designed for businesses. We do not knowingly collect Personal Data from children under 18 years of age.

12.  Choice/Opt-Out

You always have the opportunity to opt out of our non-essential (promotional, marketing-related) communications or change your preferences by following a link in the footer of all non-transactional email messages from us or by contacting us at dataprivacy@indialinks.com

Some communications from us are considered transactional or service communications (e.g. important account notifications, billing information, renewal notice, etc), and our products and services are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for IndiaLinks products and services, as applicable, if you do not wish to receive any transactional or service communications.

13.  Your Privacy Rights

Customers are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to :

-  Request access to the Personal Data : This right entitles Customers to know whether we hold Personal Data about them and, if we do, to obtain information on and a copy of that Personal Data.

-  Request a rectification of Personal Data : This right entitles Customers to have Personal Data be corrected if it is inaccurate or incomplete.

-  Object to the Processing of Personal Data : This right entitles Customers to request that we no longer process Personal Data.

-  Request the erasure of Personal Data : This right entitles Customers to request the erasure of Personal Data, including where such Personal Data would no longer be necessary to achieve the purposes.

-  Request the restriction of the processing of Personal Data : This right entitles Customers to request that we only processes Personal Data in limited circumstances, including with consent.

-  Request portability of Personal Data : This right entitles Customers to receive a copy (in a structured, commonly used and machine-readable format) of Personal Data that Customers have provided, or request us to transmit such Personal Data to another data controller.

To the extent that the processing of Personal Data is based on Consent, Customers have the right to withdraw such Consent at any time by contacting IndiaLinks' Data Privacy Officer. Please note that this will not affect IndiaLinks' right to process Personal Data obtained prior to the withdrawal of consent, or its right to continue parts of the processing based on other legal basis other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

14.  Changes to Privacy Policy

IndiaLinks hereby reserves the right to amend, alter, modify, replace or suspend this Privacy Policy, from time to time, in its sole discretion. All such changes to this Privacy Policy will be effective when posted on IndiaLinks' website.

15.  Governing Law and Jurisdiction

This privacy policy is governed by the laws of the Republic of India. You consent to the exclusive jurisdiction of courts in Mumbai, India

16.  Contacting Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us by writing to our Data Protection Officer at dataprivacy@indialinks.com

If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If, despite our commitment and efforts to protect Personal Data, you believe that your data privacy rights have been violated, we encourage and welcome Customers to contact us first to seek resolution of any complaint. Customers have the right at all times to register a complaint directly with the relevant supervisory authority. For more information, please contact your local data protection authority.

Last updated on : 01-October-2018

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